General Data Protection Regulation Policy (GDPR)

We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.

We store personal information for only as long as we have a reason to keep it.

We aim for full transparency on how we gather, use, and share your personal information.

  1. Introduction

  • What data does Melt With Love collect?

When an order is placed via our website we ask for the following information in order to process your items and dispatch them to you;

Full Name
Email Address
Contact Telephone Number

  • How do we collect this data?

This data is supplied to Melt With Love at the checkout process via PayPal. We receive the details you select at the time of ordering. Information is then stored on our website account, so we can dispatch your parcel to the correct address. We also receive an email from PayPal confirming a purchase has been made and the address you have requested we send the items to.

  • Why do we collect this data?

We require your Full Name & Address so that we can send your parcel to the correct place of residence once it has been completed. We also ask for your email address and telephone number, so we can get in touch with you should there be a problem with items ordered.

  • Do we share this data?

Your data is not shared with or sold to any outside individuals.

We share your Full Name & Delivery Address with the delivery company you choose at the checkout process. For example; Royal Mail or DPD. This is so your parcel can be delivered to you.

  1. Using Your Data for Marketing Purposes

2.1 Opting In

We require your permission to send any marketing or promotional emails. People must subscribe to our mailing list of their own volition in order for us to use the data you supply. If you do not your email address will never be used for this purpose.

  • Opting Out

If you subscribe to our mailing list but decide you would like to opt out of receiving further marketing emails you can unsubscribe at any time. Please email to opt out. Once you have done so you will no longer receive marketing emails from Melt With Love unless you choose to resubscribe at a time in the future.

  1. How do we keep your data secure?

3.1 Data stored digitally

The information collected during the checkout process is stored on our website server. The Melt With Love website uses WordPress software and regular security patches and updates are applied as a matter of course.   The software does not allow ‘guessable’ or memorable passwords.  Financial transactions (including any of your card details) do not take place on the website but through our payment partner Paypal, whose security information can be viewed here.

Devices in our possession that have access to our WordPress account are as follows;

  • HP Laptop – Password Protected.
  • iPad – PIN Security & Fingerprint Authentication
  • iPhone Mobile Device – PIN Security & Fingerprint Authentication

We employ security measures on all of our devices to ensure data is stored securely.

  • Data stored as a hard copy

We print 1 document with your information present which includes a shipping label which is then placed on your parcel and the remainder sent to you. Second copies are not produced.

  1. Requesting a Copy of the Data we hold

4.1 The process

You can request a copy of all the data we currently hold on file for you. We are legally required to provide this to you free of charge and within a month of the original request.

  1. Requesting we delete all data we hold

5.1 The process

If you want us to delete all information we have on file we are legally required to do so should you request it.

  1. Information from Cookies: 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

  1. Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. To enhance the security of your account, we encourage you set a strong password when you sign up to our website. Every password you use has to be easy to remember and hard to guess. A random set of numbers and characters make for a hard-to-guess password, but they’re also hard to remember. On the other hand, you’ll probably never forget your birthdate or the name of your first pet, but these make for very bad passwords, as they are increasingly easy to guess or find out.